Frequently Asked Questions
Everything you need to know about shopping with KOMODO Plaza
What is your shipping policy?
We offer worldwide shipping with standard and express options. Standard shipping typically takes 5-10 business days, while express delivery arrives within 2-4 business days depending on your location.
How can I return or exchange an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
Are your products ethically sourced?
Yes, sustainability is at our core. KOMODO Plaza partners only with manufacturers who adhere to fair labor practices and use eco-friendly materials like organic cotton and recycled fabrics.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.